NEURON 24 — e-commerce communication quality control

Your reps handle hundreds of contacts a day. AI checks the quality of every one — and shows you where orders are being lost

We show it on your real data

Phone, Telegram, Instagram, Viber — Neuron24 analyzes 100% of your team's communications and links the quality of every conversation to the actual outcome in your CRM.

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100% of calls under control 120+ languages CRM integration in 48 hours Results from the first week Real-time AI transcription Every call scored No manual listening Tips for managers

The orders are there. But why reps convert so differently is anyone's guess.

Your CRM shows the order status. But it doesn't explain why Ivanchenko closes 70% of confirmations while Kovalenko only closes 40%. Where the upsell gets lost. Why customers "go quiet" on Telegram after their first message.

Without Neuron24

  • Order confirmed — and not a single upsell offered
  • Messenger replies take 47 minutes on average
  • A complaint gets handled — the customer still leaves a 1-star review
  • A new rep spends a month figuring out "how we do things here"

With Neuron24

  • AI flags every missed cross-sell opportunity on the phone
  • Response time tracking. Standard is 10 minutes. Violations go straight into the report
  • Instant alert on a conflict-prone call — before it becomes a public review
  • AI trainer: reps practice scripts on their own from day one
1

Calls — confirmations and upsells

100% of calls. Script compliance, cross-sell offers, objection-handling quality.

2

Messengers — 5 channels

Telegram, Viber, Instagram, WhatsApp, Facebook. Response time, quality, order conversion.

3

Complaints — under control

AI flags a conflict-prone tone and alerts the manager before the customer goes public with a review.

Video overview

Watch the video overview to learn more about the product, its features, and benefits
Neuron24 video overview

After watching, you'll know exactly what data you get from day one of the system running.

What an online store gets

Higher average order value through upsell control
A rep confirms a laptop order — did they offer a mouse, a case, extended warranty? AI flags every missed opportunity.
Chat response-time control
The e-commerce standard is 10-15 minutes. The system flags violations for every rep and channel.
Conversion by rep and by channel
Who converts better — on Instagram or Telegram? Who closes more orders by phone? Data for management decisions.
CRM auto-fill after every contact
AI extracts the need, the objection, and the agreements from the conversation — and logs them on the order card. No manual notes.

What changes with AI from Neuron24

Before rollout
Cross-sell at order confirmation — 20% of cases
Average Telegram response time — 47 min
Complaint → negative review on Rozetka
A new rep hits their targets in 3-4 weeks
After rollout
After the rollout — 68%. Average order value up 12%
2 weeks after rollout — 9 minutes
Conflict-prone call → instant alert → manager stepped in → positive review
The AI trainer cuts onboarding time in half
Neuron24 analytics
100%
of contacts analyzed
5
messenger channels
10 min
response-time standard
48 hrs
to first insights
Neuron24 call

Book a demo for your online store

No commitment First insights in 48 hours 20-minute setup

Request received!

Our manager will contact you within 2 hours during business hours.

Frequently asked questions

Our proprietary AI model, NN3, delivers transcription accuracy of up to 90–97% on clean recordings in 120 languages, including mixed regional dialects. The model continuously learns from your company's data and is calibrated to the specifics of your product, industry, and your team's language patterns — which further improves accuracy over time.

HubSpot, Pipedrive, KeyCRM, Zoho CRM, PlanFix, Odoo, NetHunt, SalesDrive, and others via API and Webhook. After a call, the AI automatically generates a conversation summary and pushes key data into the corresponding fields of the client card — no manual entry required.

Telephony: Binotel, Ringostat, Phonet, UniTalk, StreamTelecom, Asterisk, Zadarma. If your telephony provider isn't on the list, you can upload recordings in MP3/WAV format or connect via API.
Messengers: Telegram, Viber, WhatsApp, Instagram Direct, Facebook Messenger.

Yes. All recordings and transcripts are stored in a secure environment with access restricted to your team only. Neuron24 uses its own proprietary AI model, NN3 — your data is never shared with third-party AI providers (OpenAI, Google, etc.). We can sign an NDA and a data protection agreement on request.

No. The platform connects to your existing telephony and messengers and runs in the background. Managers keep selling as usual — the AI automatically analyzes their conversations. The only change they'll notice is in the feedback they receive: managers start getting specific feedback on real calls instead of general remarks.

Yes. A no-code script builder lets any manager or trainer build a conversation-scenario tree without developers in 20–30 minutes. A script includes a main branch (the ideal scenario) and supporting branches (responses to each objection). The AI automatically checks completion of every script stage across 100% of calls.

Yes. We offer a free analysis of your department's first 10 calls — no commitment and no payment details required. After the analysis, you'll get a report with specific insights into where and why your department is losing deals. Request a demo and we'll show you everything using your own real calls.

Still have questions? Write to us!

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Our contacts

Our office locations on the world map
  • Our address in Ukraine
    Dnipro, Voskresenska St., 41
  • Our address in the USA
    601 East Dania Beach Boulevard apt 601 Dania Beach, FL 33004
  • Our phone
    +38 073 478 02 64